Responsible Gaming

Gambling Should Be Entertainment, Not Income

At Spinbet Casino NZ, we believe gambling should only ever be enjoyed as a form of entertainment, similar to going to the movies or playing sport. It is never a reliable way to earn money or solve financial problems. The odds in all casino games are mathematically designed in favour of the house. Only gamble with money you can afford to lose.

Age Verification

In New Zealand, you must be 18 years or older to gamble. Spinbet Casino NZ is licensed only for adults. We take age verification seriously and reserve the right to request proof of identity at any time. If you are under 18, or know someone who is gambling illegally, please contact the Department of Internal Affairs.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Check yourself against these warning signs:

• Spending more money or time gambling than intended
• Chasing losses by gambling more to win back lost money
• Hiding or lying about your gambling activities
• Gambling to escape problems, stress, or negative emotions
• Neglecting family, work, or personal responsibilities due to gambling
• Borrowing money or going into debt to gamble
• Feeling anxious, irritable, or restless when not gambling
• Failed attempts to cut down or control gambling
• Relationships suffering because of your gambling

If any of these apply to you, help is available and recovery is possible.

Self-Help Tools & Controls

Spinbet Casino NZ provides responsible gaming tools to help you stay in control:

• Deposit Limits: Set a daily, weekly, or monthly limit on deposits
• Loss Limits: Set a maximum amount you're willing to lose in a given period
• Time Limits: Restrict how long you can play in a single session
• Reality Checks: Receive periodic reminders during gameplay about time and money spent
• Self-Exclusion: Temporarily or permanently exclude yourself from your account

To access these tools, log into your Spinbet account and visit the Responsible Gaming settings. These limits are binding and cannot be removed early without contacting our support team.

Support Organizations in New Zealand

If you or someone you know is struggling with problem gambling, help is confidential and free:

New Zealand

• Gambling Helpline (NZ)
  Phone: 0800 352 352 (free, 24/7)
  Website: www.gamblinghelpline.co.nz
  Available for support, advice, and referral to counselling services
• Problem Gambling Foundation
  Phone: 0800 654 655
  Website: www.pgf.nz
  Provides counselling, support groups, and financial advice
• Department of Internal Affairs – Gambling Commission
  Website: www.dia.govt.nz
  Regulatory body for gambling in New Zealand

International Support

• Gambling Help Online (Australia)
  www.gamblinghelponline.org.au
• GamCare (UK)
  www.gamcare.org.uk
• GamStop (UK – Self-Exclusion Scheme)
  www.gamstop.co.uk
• Responsible Gambling Council (Canada)
  www.responsiblegambling.org
• National Council on Problem Gambling (USA)
  www.ncpgambling.org

Take Action Today

If you think you may have a problem with gambling:

• Talk to someone you trust – family, friends, or a counsellor
• Call the Gambling Helpline on 0800 352 352 – it's free and confidential
• Use Spinbet's self-exclusion tool immediately
• Seek professional help from a counsellor or therapist

Recovery is possible. You are not alone. Reaching out for help is a sign of strength, not weakness. Support services are available to help you regain control.

Our Commitment

Spinbet Casino NZ is committed to responsible gaming. We support the work of gambling helplines and problem gambling foundations. This website contains links to independent support services and is licensed by the Department of Internal Affairs. For complaints about our responsible gaming practices, please contact our Customer Support team or the Department of Internal Affairs directly.